Returns & Exchanges
We understand that sometimes items may not be right for every customer. For that reason, Idaho accepts returns on FULL PRICE items that have been purchases online, DOMESTIC ORDERS only. Idaho boutique will offer store credit, exchanges, refunds or repairs to your returns (if applicable).
Before you apply for a return, please check that the items you wish to return meet the following requirements:
- Items must returned within 10 days of package delivery.
- Items must be in their original unworn and unwashed condition with all tags attached.
- Due to hygiene reasons, cosmetics, earrings and undergarments will not be accepted for return.
- Any swimwear returned MUST have the hygiene seals intact.
- Any products marked as 'Final Sale' or 'Sale' cannot be returned.
If your return meets the above criteria, please (1) download and print the form below.
Processing A Return
The customer is responsible for the cost of return shipping and the item's arrival. Return shipping costs may apply- the Idaho team will notify you of any additional costs. We suggest that you hold onto proof of postage until your return is processed as Idaho Boutique is not responsible for any damaged or loss of item incurred by Australia Post.
Refunds will be processed as soon as they have been approved. Refunds may take approximately 3-5 buisniness days to appear in your account. We will provide you with receipt of refund for your record. Idaho will only issue refunds into the same account that you made a purchase with.
From the day returns are received at our warehouse, we aim to process them within 3 business days. However during busy period, such as around the holidays, there may be a minor delay. We apologise for any inconvenience this causes.
The Idaho team will do their best to inspect every last product before shipping anything out to you. However if you unluckily come across a manufacturing fault, please email us at firstname.lastname@example.org or call our store on (08) 9949 2746 as soon as possible with a photo of the fault so we can look into this for you. We will ask you to provide photographic evidence of the manufacturing fault.